Robotic Process Automation- Why Do You Need It

The very best rpa tools come with several vital technologies that take care of automation needs for IT, back office, front office and even middle office operations. The best robotics automation companies in India make use of these tools that enable intelligent bots, chatbots, machine learning abilities and artificial intelligence.

These are some of the most innovative RPA solutions which help clients lower their costs and better response times to customers and situations. Clients can also boost their business growth while accomplishing total compliance to regulatory requirements minus any hurdles. There are ready bots available along with the conducive development frameworks for creating newer ones.

Robotic automation companies who harness these RPA tools can take care of client needs across a whole host of domains and divisions. Here’s taking a look at the same-

Business Process Automation

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Excel Automation

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Chatbot Integration

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HR Automation

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SAP Automation

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Web UI Automation

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Front Office Automation

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Back Office Automation

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Middle Office Automation

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Data Entry Automation

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vElement specializes in robotic process automation (RPA) which is a specific automation type interacting with a computer-focused process via user objects or UI (User Interface) of the software application which backs this process. A robot is basically a runtime environment which provides the foundation for running diverse tasks, processes and so on. RPA enables swifter processing of semi-structured or structured data and outcomes are always known. There is ample scope for repetitive task handling, exception management and non invasiveness is a characteristic attribute which works in outsourced processes where service providers cannot undertake modifications to IT systems of the client.

RPA comes in handy across the following segments:

  • High volume data entry
  • Transaction processing
  • Database maintenance and password reset
  • In-system upgrades with concurrent and double data entry being switched to old and new systems while changing
  • Multi-system data reconciliation

Our RPA based expertise can help businesses lower costs directly by 10-35% depending on the delivery location and functionality of the business. Operations can be optimized through faster timelines, more accuracy, higher security and compliance. At the same time, investments can be quickly recovered and transactions can be made faster. There can be automated flow of information at the customer’s end between back and front offices. This automatically bolsters customer experiences. Risks are minimized with regard to changes for legacy applications due to the non-invasive nature of RPA and of course, roll-back is easier along with more user-friendly configuration controls.

Here’s taking a look at some of the functions served by RPA-

  • PO processing (Procurement)
  • Invoice processing (Procurement)
  • Claims processing (Industry based)
  • Inventory management (Procurement)
  • Card activation (Industry based)
  • Policy reporting/servicing (Industry based)
  • Fraud claims identification (Industry based)
  • Payroll variation checks (HR)
  • New joiners and those leaving (HR)
  • Contact processing
  • Customer data management
  • AR & cash management
  • GL & reporting
  • AP & expense reporting

Sectors where RPA assumes greater relevance-

  • Banking & Financial Services (BFSI)
  • HR & Payroll
  • AIO
  • Insurance Services
  • Utility Services
  • Manufacturing
  • Legal Services
  • Healthcare

vElement assures swift results that are quantifiable along with helping you boost service quality, lower resolution times, accomplish 100% compliance, enforce IT guidelines and most importantly, free up your own resources for achieving higher productivity in the bargain!

What We Offer-

  • RPA services from consultation to implementation
  • Evaluation of RPA preparedness, ROI/TCO analysis, blueprints
  • Experience of implmenting RPA across industries, glovally
  • Strong team skilled in Blue Prism, Automation Anywhere, UiPath and other RPA tools along with enterprise application development expertise

Business Process Automation

There are several business process automation companies who rely on RPA tools to get the job done.  There are several business processes and organizational systems that characterize each and every company. There are several tasks or procedures which are repetitive yet essential in nature and some which are majorly based on prevailing guidelines or rules.

Business Process Automation basically refers to the usage of RPA tools for automating vital businesses systems and processes. Here are some of the benefits-

  • Full automation of data backed processes
  • Data Collection, Response Generation, Transaction Processing
  • Integration between multiple data systems
  • Faster office operations
  • Higher accuracy and lower costs

Excel Automation

We all know how Excel is a highly efficient and capable application for storage of information, generation of reports, organization and calculations. Excel is used by almost all organizations irrespective of size since there will always be that innate need to report, access, calculate, tweak and analyze real-time information.

However, Excel integration is sometimes tough with other applications. There are several tasks which are repetitive such as retrieval of data, migration, extraction, export and import and so on. Specialized RPA tools help in automating several tasks and using Excel becomes a highly simple affair. There is lowered scope of any manual errors and repetitive tasks are taken care of. This works faster and there is no screen required as well. These RPA systems take care of execution at its backend minus any software requirements and functions with various column positions, header styles and spreadsheet formats.

In a nutshell, the key benefits can be summed up as below:

  • Processing from backend
  • No screen/software installation required
  • Licensing cost reduction
  • Faster operations
  • Better scope of multi-tasking
  • Manual errors are reduced
  • All spreadsheet formats accepted
  • Varying column position and headers accepted

Chatbot Integration

Chatbots are innovative tools that Robotic Process Automation (RPA) companies make use of. These bots take care of customer interactions and cater to all customer needs and requests with aid from AI (artificial intelligence). These bots will have queries for customers and will gather information while implementing tasks through chat windows in back office applications or even through emails and texts. There is thus a lowered need for any human to take care of customer interactions.

Chatbots can help your business take care of all customer service enquiries, respond to them intelligently and cover requests with the help of artificial intelligence. Here are some of the key benefits of chatbot integration:

  • Lower service & transaction times
  • Better customer experiences with lower manual error possibility
  • Integration with multiple online and mobile platforms
  • Zero repeat queries for same information

HR Automation

Human Resource (HR) departments often find it hard to get their jobs done in situations where professionals have to take of daily tasks which are repetitive, dull and often painstaking. RPA can solve all operational hassles in Finance and HR divisions. There are well defined procedures which are based on diverse frameworks. The tasks which are tough and repetitive are administered often on the basis of methods that follow the step by step format. This may require time and effort in most cases. The huge advantage is that the present framework can be tapped by robots along with all processes.

Some of these tasks include gathering information from XLS records, information replication, running of reports, gathering information from frameworks, information checking, submission and handling of messages, perusing and even data entry in frameworks for Finance and HR.

The following aspects are easily covered as a result:

  • Onboarding of Employees
  • Offboarding of Employees
  • Changes in Data
  • Travel Expenditure
  • Processing of Payroll
  • Employee Management- Attendance Record, New Joiners/Leavers, Changes in benefits/positions/job roles, Permanent Changes such as new benefits/address changes/salary increases/contact detail changes, etc.
  • Records of Absence
  • Records of Holidays
  • Bonuses, expenses and overtime calculations
  • Payroll validation and reconciliation
  • Candidate processing for rejection/feedback/interview
  • Reviews of Candidates through CV screening
  • Preparing/Assessing/Creating data for new joiners
  • Automated request management
  • Data cleansing and multi-system consistency

Here are the benefits that one can expect-

  • 80% lowered auditing requirements approximately
  • 40% reduction in cycle time
  • 96% completion rate for attendance
  • 87% completion rate for absence
  • 60-70% of FTE savings
  • 65% savings in costs as compared to offshore FTE
  • 65% automation in HR processes
  • Lowering 93% of time that HR employees usually dedicate to tasks that are repetitive in nature

SAP Automation

Data management is now a days the building block for any organization since every company irrespective of the sector it operates in, requires fast access to the very latest and most accurate data which will help them gather business insights, craft strategies and keep operations running smoothly in spite of growing competition. SAP ERP, as many of us know, is one of the most reliable and trusted tools for operations management in a business of almost any size.

Automation plays a vital role in this scenario, ensuring greater control over processes and systems along with ensuring heightened reliability, efficiency and lowered costs overall. Backend errors can be negligible and this reduces costs hugely. Rework automatically becomes lower, saving time and meeting the SLA. There is more transparency in the process along with lowered risks of liabilities arising from business compliance. Automation tools provide 100% control over SAP based workflows and processes and manual labor is lowered hugely. Performance increases apart, there are no changes needed for core IT processes in terms of coding.

To put it short, here’s what Automation can do for you in this regard:

  • Rule-based procedures
  • Access to multiple systems inclusive of Access, Excel, SAP and others
  • Manual data input in high volumes
  • Lowered human effort and exceptions
  • Standardized transactions which are neatly documented
  • Data field comparison
  • Structured data sets
  • Closing/starting cases
  • Migration of Content
  • Form filling on the screen

Here’s why you need automation to work better with SAP-

  • SAP business procedures help in organizing production, service, finance, sales and all other facets of your business
  • Extension of processes to other systems lead to complexity, delays and errors
  • Automation helps in better optimization of processing with SAP
  • SAP systems are integrated with non-SAP ones, linking business processes which are supported by the same
  • SAP clients can boost overall performance along with processing abilities
  • More agility for taking businesses forward in an increasingly digital arena

Web UI Automation

The current technological sphere has the web as a highly integral and vital part and several systems and companies are steadily shifting to web and cloud based applications in a quest for consistent evolution. This switch to the web sphere will offer more portability for companies along with better scope of data access from almost anywhere with the help of cloud based technologies. The industry requires Web and UI automation and here is where RPA helps you.

Web and UI Automation is a must for companies who are shifting to cloud and web based applications. The services on offer include the following:

  • Data extraction and entry
  • Window switching, looping through tables
  • File uploading and downloading
  • Multiple UI automation based plugins
  • HTML, AJAX, Flash, Java and Silverlight compatibility
  • Accurate web testing with browsers

Front Office Automation

Every business depends immensely on its front office since business performance is tied to customer experiences. It is thus vital to deploy technology which is advanced whenever customers interact directly via emails, phone calls, SMSes and chats. RPA ensures the best customer experiences by offering 24/7 responses which are free from error and fast.

This transforms interactions with customers and boosts overall communication. Whenever any enquiry comes from a customer, he/she will naturally desire a super-fast response that is free from any errors. He/she will also not appreciate being repeatedly asked the same questions.

Front offices take care of customer interactions and experiences via mobile, email, chat and text based frameworks. The key benefits include the following:

  • Faster response times and 24-7 accessibility
  • Error-free responses and avoidance of repeated queries for similar services
  • Quotation Generation, Loan De-Duplication and other tailored solutions

Back Office Automation

Operations at the back office have always been based on heavy paperwork and manual labor. Front office automation is where customer experiences are streamlined and made more fulfilling. Automation of crucial back office processes is also vital for organizations to succeed.

Back office operations have always involved tedious data collection and documentation. RPA offers the following solutions in this regard:

  • Automation of all back office processes
  • Lower cycle times and better request visibility
  • Faster processing of customer requests
  • Streamlining and standardizing processes
  • Enhanced service quality
  • Coverage for employee contracts, supplier management and other processes

Middle Office Automation

The middle office majorly operates as a support system for the front office and works to gather and supply data to the back office for executing any transnational procedure that involves customers. Hence, middle office automation is also required since it covers compliance and regulations, management of risks and so on.

RPA offers solutions which lower costs and the overall risks that happen due to information deficits and other operational gaps between front and manual offices in the manual mode.

Middle office processes usually ensure adequate support for the front and back office alike. RPA helps with the following solutions in this regard:

  • Lowering of risks linked to information deficit
  • Covering operational gap between front and manual office
  • Coverage for processes like salary transfer, credit card limit and others
  • Better risk management and adherence to regulations

Data Entry And Streamlining Integration

Everyone will agree that data entry makes for a task that is highly time consuming and prone to errors. Companies make use of multiple applications when it comes to various operational sectors and departments. The growth in digital processes has made data more vital for companies. Several applications are required for integrating this information and also processing the same.

However, integration may be an issue for some of these data applications. Transfer of data is manually executed in these cases. This may lead to several errors and take up oodles of time in the bargain. RPA helps in automating these procedures and also with transferring of data without the need for human intervention.

Here’s what RPA can do:

  • Integration of legacy applications
  • SAP automated entry
  • Migration of Content
  • Journal Entry inclusive of multiple systems
  • Order management inclusive of multiple systems and validations
  • Form data entry, automation of service desk with OCR and other technologies
  • Processing of invoices across multiple systems